BULK WATER DELIVERY

PURCHASING BULK WATER

OUR WATER

Waterdrop is the original Cape Town bulk water delivery company that provide residential and corporate customers with an alternative fresh water supply chain direct from our natural water sources.

Our business model is to provide customers with a logistics solution to transport water from areas where there is abundant natural water supply to areas that have restricted or inadequate water supply.

We understand that homes and businesses need a partner and service provider that they can trust to provide a reliable delivery service and consistent water quality. We also understand that bulk water delivery is about more than just water and vehicles. We believe we have the team, processes and systems to provide our customers with a simple and convenient solution and professional and reliable service to access bulk water.

Projections are that the Cape Town drought and water restrictions will be our reality for the foreseeable future. Relying on the restricted municipal water source during these times may require an alternative water source when your:

- Water usage is more than that which is allowed by level 6B water restrictions or Water Management Devices allow.

- Require water for applications that are prohibited by level 6B water restrictions.

- Have high water usage and a tariff bracket that makes bulk water a lower cost alternative.

- Need an alternative water source to mitigate municipal water supply interruptions.

- Need an alternative water source in the case of Day Zero occurring.

Our water is sourced from natural sources on farms in the Paarl area, located outside the catchment areas of the three main Cape Town aquifers in Atlantis, Table Mountain and Cape Flats. Our natural water is pristine, clean and clear water with low metal content and is tested on a regular basis. We will gladly supply customers with our certificate of analysis. The water is perfect for swimming pools and other outside applications as well as for household applications such as cleaning, washing and sanitation. 

We have water that, meet the SANS 241:2015 drinking water standard and can be used for human and animal consumption. Customers should however still use the necessary filtering or UV treatment equipment to ensure that water that was stored does consistently meets your standards.

RESIDENTIAL CUSTOMERS

CORPORATE CUSTOMERS

ORDER AND DELIVERY PROCESS

Most residential customers do not have the knowledge or the testing and filtering equipment to confirm the quality of water that they receive. The ordering and receiving of water and allowing people on your premises is also not something home owners do every day. To receive water at your home often requires customers to take time off from work to be at home. Waterdrop, and most other water suppliers, require full payment upfront, due to the commitment we have to make in the logistics to deliver the water to you.

We understand these challenges and that trust is a very important aspect when it comes to purchasing water. You expect quality water to be delivered on-time by friendly and professional people that know what they do.  At Waterdrop we work extra hard to create this trust relationship with our customers by ensuring we clearly understand their requirements, assisting you to optimally order and store water, communicating to you throughout the delivery process and ultimately by delivering consistent and personalised service.

We encourage customers to ask us for advice about their water requirements, storage, order frequencies, water quality etc. We will assist you to calculate your water requirement and make sure your order the optimal quantity. Over time we build relationships with our customers to the point where we often know your water requirements and setup better than you do and thereby enablle us to provide you with even more pro-active and personal service. 

As Waterdrop owners we collectively have more than 30 years of supply chain and logistics experience and understand corporate logistics processes and service level requirements. Bulk water delivery is our core business and we provide businesses with an end to end bulk water supply chain service. We understand that delivery of bulk water requires more than just water and vehicles and therefore partner with clients to understand their requirements and develop a service offering that meet their specific needs in the most cost effective and reliable way.

 Purchasing bulk water is a new process for most businesses and water interruption is a new corporate risk to mitigate. We work with corporate customers to setup an end to end process to order and receive water and establish an effective alternative fresh water supply chain. For ongoing replenishment of water, we assist customers to setup water demand triggers or recurring delivery frequencies. We provide planning input for once of projects such as filling firewater tanks or air conditioning units. We also work with corporate risk officers to develop an end to end “Day Zero” plan, which includes a dry run of filling your water tanks, in the case of interrupted water supply.

 Water is a key input to all businesses and corporate clients therefore require a service provider that they can trust, is responsive and reliable. We achieve this through preparation and planning, having the best equipment and people and through ongoing monitoring of the delivery process and communicating with our customers.

Waterdrop can setup fixed frequency water replenishment cycles to your house or business or deliver as and when you require water. To place an order you just have to email us or call us with your requirement. Upon receiving your order, we will provide you with an invoice that will contain the delivery date and time. We plan all deliveries using our transport planning system and our delivery coordinators track and oversee all deliveries to ensure we deliver on-time. We keep you informed throughout the delivery process.

On arrival we will pump the water from our vehicles directly into your swimming pool, water tank or any other water reservoir. We have all the couplings and fittings to connect with your water system. We pump water at 600l-1000l/minute, our standard hoses are 60m in length and can we can pump up to 40m vertical.  The delivery process is quick and easy and typically takes less than an hour.

Our pricing is based on the quantity of water purchased and your location and our standard pricing range from R400/kl – R800/kl, all inclusive. The larger the volume you order the lower the R/kl. Our minimum order quantity is 5,000l.

Our standard lead-time is 24-48 hours, but if you require an urgent delivery we will try our best to accommodate you in a shorter lead-time. We supply water to homes and businesses in all suburbs in the greater Cape Town area, including: City Bowl, Northern Suburbs, Atlantic Seaboard, Southern Suburbs, South Peninsula, Helderberg, Paarl, Franschhoek, West Coast, Swartland etc.